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	[Parent Directory]	-	Sat May 23 11:18:18 2009
	Unemployment +22 Days	-	Thu Jan 14 02:10:22 2010
	Connecticut unemployment web site hous of operation. Trying to get unemployment in Connecticut sucks. All of the unemployment offices were closed some time ago, so if you want to file for unemployment benefits you have only two choices: phone or web page. The web page seems like the obvious choice, but is so overloaded that it didn’t work for until recently. This wasn’t an IE or Firefox optimized website issue, the back end web server were just completely overloaded by the traffic. To top it off, parts of the web page are only “open” at certain hours, so this forces people to hit the web site during a specific time range instead of spreading the server load across the entire day. Calling is not much better, but at least that I can understand since staffing phones 24 hours a day would get expensive. Call wait times run about two hours before you can talk to someone and the hold music occasionally stops completely making you wonder if the call dropped or not. To make matters worse, there are times that you can’t even get through to the number, so the best time to call is in the early morning just after the phone lines open. Given the two choices you might think that the web page might be the better option, but this is where you get to discover the real fun part of the process - you have to do both. Yep, first you need to file an initial claim on the website, then you need to actually call someone so that they can read back everything you entered on the web page, then OK the claim. Very irritating, but thankfully you only need to do this once. Filed under: Unemployment. No comments.